Call our helpline on 01483 546400 - we are available Monday to Thursday, 7:30pm to 9:30pm

FAQs

General

  • How can I tell if I have been sexually assaulted or raped?

    Sexual assault is any sexual act that you haven’t consented to or is forced upon you. This can include groping, forced kissing, upskirting, sexual comments and sexual bribery (the promise of something you need in return for a sexual act).


    Rape is sex without consent. Whether you were drunk, asleep, or under the influence of alcohol or drugs, if you haven’t consented to sex, then you may have been raped. This is regardless of whether it is with your long-term partner, spouse or a one-off encounter.

  • Does it matter how long ago I experienced the assault/rape?

    No. Many people come to us to understand what happened to them a long time ago.

    Just because the incident isn’t recent, doesn’t make it any less damaging.

  • I froze and didn't react, does this mean I consented to what happened to me?

    No. Freezing, or being unable to react is a very common response to intense trauma. Your body shuts down as a way of protecting you, it does not mean you consented to what happened.


    To find out more about rape myths and understanding consent, visit our rape myths page.

  • I’m suffering from flashbacks and having trouble sleeping, what can I do?

    These are all very normal reactions to intense trauma. We have some self-help resources on our website that can help you deal with some of the issues you are facing. There are also lots of useful resources on The Survivors Trust resources website.

  • I'm worried about an upcoming intimate medical appointment, what can I do?

    Medical appointments that require a physical examination can be particularlty hard for survivors of sexual abuse. 


    You can download and carry our Healthcare Card to let your healthcare professional know how best to support you. You can also call up beforehand and ask for the procedure to be explained to you, or visit the practice and have them show you the equipment they will use.


    For more information and tips to help you cope with intimate examinations, Visit our coping with medical appointments page 


  • I don’t live in Surrey, where can I go for support?

    The Survivors Trust website lists national rape and sexual abuse support services. Please check here for services in your area.

  • How can I support RASASC?

    You can make a donation to support our vital work, we are grateful for all donations, however big or small.


    You can also sign up to take part in one of our events, or join our team of volunteers. View our current volunteer opportunities here, and scroll to the bottom to see our FAQs about taking part in an event for RASASC.


    If you have been a client of RASASC and you wish to volunteer for us, please ensure you read our former client volunteer policy beforehand.

  • I’m not happy with the service I have received from RASASC

    We’re sorry If the service you have received from us has not been to our expected standard. 


    Please contact us on admin@rasasc-guildford.org, or call 01483 568000 (Monday to Friday 9am-4.30pm) to let us know and we will do our best to resolve any issues for you.


    If after this you feel your issue hasn’t been resolved, you can view our complaints policy here.


  • I need your information in a different language or format

    You can access the information on our website in different languges by changing the dropdown option in the top bar underneath the main menu. The website is available to view in Romanian, Portuguese, Spanish, Polish and Ukrainian.


    There is also an accessibility button on the top right of the website. This will give a series of options for changing how information on the website is presented such as dyslexia-friendly fonts, larger text, hiding images and changing the colour and saturation to assist those with visual impairments.


    If you have additional accesibility or language needs, please let us know by contacting us on: admin@rasasc-guildford.org

Our services

  • Which service is for me?

    Our counselling service offers three options, adult counselling, youth counselling (age 13-19) and family support. Counselling gives you the opportunity to talk to someone about what you have experienced and how it has affected you. Counselling aims to give you coping mechanisms to help you come to terms with what has happened.


    Our ISVAs provide emotional and practical advice and support for people who have experienced rape, sexual abuse or any other type of sexual violence. They can help explain your options, support you with reporting to the police if you decide to do so, attend court with you, liaise with your workplace or provide any other emotional or practical support you may need. 

  • Will you tell anyone I have made a referral to you?

    No. The exception to this is in the case of a young person (aged 13-17). In this instance we have a duty of care to inform Children’s Services that we are working with a young person on a sexual abuse allegation, but we would not inform anyone else.

  • If I come to RASASC will you make me go to the police?

    No. This is entirely your choice, we will support you whether you wish to report the offence(s) or not.

  • Why don’t you support people under 13?

    Supporting young people under the age of 13 is a very specialist area, and there are services such as the Sexual Trauma Assessment Recovery and Support (STARS) that work with younger survivors.

    If you, or someone you know, is under the age of 13 and need support, please contact STARS.

  • Is what we discuss private and confidential?

    Yes. This would only change if we felt there was a risk to yourself or others. In this instance, we would look to discuss the need to break confidentiality and our reasons for doing this with you first, if possible.

  • Do you support everyone?

    Yes, we support all survivors  regardless of gender, ethnicity, religion, sexual orientation or disability,  over the age of 13 from across Surrey, who have been raped, sexually abused or have had an unwanted sexual experience.

Counselling

  • How do I refer into adult counselling?

    You can refer into adult counselling through our website. The referral form is at the top of the adult counselling page, linked by an orange button. If you can't see a form, that means the service has closed for that month.


    Our adult counselling service is our most popular service and we have a substantial waiting list.  In order to allow us focus our limited resources we accept 15 new referrals for adult counselling each month. Once we have reached 15 referrals, we  cannot accept any more new referrals for that month, and you will be unable to access the referral form. 


    We re-open for new referrals on the first working day of each month at 10am.

  • How long will I have to wait for counselling?

    This can depend on the counselling service you wish to access (adult counselling, youth counselling or family support).


    Our adult counselling service is the most popular, and we do operate a waiting list for this service,
    but we can advise on the wait and discuss individual needs with you when you make a referral. Our family and youth support services normally have less of a waiting list. 

  • What happens after I have referred to the counselling service?

    Once you have contacted us, you then have an initial virtual assessment with one of our counsellors. This assessment is to establish whether counselling would be helpful to you, and the length of support needed.


    Following assessment, you will be invited to attend one of our introductory groups. In these groups you will be able to learn some techniques to help you cope, and how to plan some positive changes.


    If, after this, you feel some further individual counselling would be beneficial, you will remain on our waiting list for one-to-one counselling.


    For more information on our counselling service, visit our counselling pages. 

  • What is involved in group support?

    Group counselling can help with the sense of isolation that many people feel after experiencing sexual violence. 


    Group support can help with:

    • understanding the impact of trauma, specifically from sexual violence
    • managinging nightmares, flashbacks, intense emotions and poor sleep
    • Dealing with relationships and intimacy
    • Planning for the future

    We offer both single-sex and mixed groups, at different times of the day across the year.


    You will need to have self-referred into our counselling service to access  group support.  


    For more information, have a look at the FAQs on our Group Support page. 


  • How long can I have counselling for?

    Once you have referred into our counselling service, we will discuss with you the length of counselling you may need and the service which best meet your needs.


    This could be the stabilisation group, therapy group, one-to-one counselling or a mixture of the support we offer.

ISVA service

  • How do I get support from an ISVA?

    You need to complete the referral form on our website and email it to isva@rasasc-guildford.org. One of our ISVAs will contact you within five working days of us receiving your form.

  • Will the ISVA come and visit me at home?

    No. We only do home visits in exceptional circumstances. It's more beneficial for both you and the ISVA to meet in a neutral location away from your home where you can speak freely. Your ISVA will discuss an appropriate place to meet with you.

  • How long will the ISVA support me for?

    Your ISVA will support you for as long as you need. Once you both feel ready to move forward, they will discuss with you a plan for reducing support.

  • Will my ISVA tell me what to do?

    Your ISVA is there to explain the options available to you. They will not force you to do anything, you are in control of your own decisions – including whether you would like to report to the police or not - they will simply advise you on your options and support you where you need it.

Support Line

  • What is the Support Line?

    The Support Line is an opt-in service for those on our waiting list for counselling. It offers pro-active regular listening and support from trained volunteers. 

  • Who is the Support Line for?

    The Support Line is for those people already on our waiting list for counselling, who have opted into the service. Those who have, will be contacted to arrange an agreed time to receive a support call to check in on their wellbeing. 


    You will have to already have been assessed and referred into our counselling service to be offered access to the Support Line service, which will be done as part of your counselling assessment. 

  • I live outside of Surrey can I opt in to calls from the Support Line?

    No. The Support Line is only for those on our waiting list for adult counselling, who are all residents of Surrey. 


    If you live outside of Surrey, you can use the search tool on The Survivors Trust website to find support services in your area. 

  • Will the Support Line be able to tell me where I am on the waiting list for counselling?

    No. The Support Line cannot tell you where you are on the waiting list for counselling. 


    The calls are an opportunity to check in and discuss any issues with your wellbeing, and to offer listening, support and any appropriate signposting.

  • Do the calls from the Support Line replace my counselling?

    No. If you opt-in to the Support Line service, you will remain on the waiting list for counselling. 


    Our Support Line volunteers are highly trained and experienced, but they are not trained counsellors. The calls from the Support Line offer wellbeing, listening and signposting, but it is not counselling.  

  • Can I call the Support Line?

    No. If you choose to opt into the Support Line service, a time will be arranged with you for a call. 


    You be called by one of our volunteers at that time on an ongoing basis until you are allocated a counsellor or you decide to opt-out of the support line service.

  • Will I have to say what happened to me when I receive my call?

    The primary purpose of a Suport Line call is to offer listening support and check on your wellbeing. 


    You will not be expected to discuss what happened to you, unless this is something you choose to do.

Events

  • I’m interested in doing an event for RASASC, how do I go about this?

    RASASC take part a number of official events each year, and details of these and how to get involved, will be on the events page of our website.


    You can also organise your own event such as a bake sale, a fitness challenge or absolutely anything you can get sponsored for, and we will provide you with materials and support to help you on your way! 


    If you want to take part in one of our official events, or are interested in setting up your own event, email us at: events@rasasc-guildford.org to get started!

  • Once I sign up for an event, what will I be expected to do?

    All participants that enter an official event on RASASC’s behalf, will be asked to sign our event T&Cs. These help clarify the amount you’re pledging to raise for RASASC, whether you’re happy for us to promote your efforts on social media, and whether you are happy to join our fundraising database. The T&Cs also clarify what to do if you can no longer take part in your event. 

     

    Each individual event will have its own fundraising target for participants, so please see the questions for each event for clarification on what that is.

  • Why is there a fundraising target for each official event, and what happens if I can’t meet this?

    We set a fundraising target for each official event, as RASASC buys places in these events at a cost as well as materials (such as running vests etc), so it helps us recoup this cost, as well as giving us the opportunity to raise money for our services and the chance to raise awareness of who we are and what we do with the general public.


    We would ask that you try as hard as possible to meet the fundraising target, and all money raised will go directly towards our work supporting survivors of rape and sexual abuse across Surrey.


    There is no fundrasing target if you set up your own event, just have a go and see what you can raise!


    For the cost of places for each individual event, please see the questions relating to that event.


  • Will RASASC provide me with anything for my event?

    If you are taking part in an official running event, we will provide you with a RASASC branded technical t-shirt to wear for your event. We endeavour to get this out to you as soon as we can before the event to allow you time to train in it. 


    We will also give you help and support – whether this is to help you set up your fundraising page, a downloadable sponsorship form or materials to support a fundraising event, you can contact us at: events@rasasc-guildford.org with all your enquiries.

  • Will there be a RASASC cheer station at my event?

    As a small charity that is mindful of funds, we won’t have an official cheer station on the day, but we do sometimes have RASASC volunteers and staff members that go along of their own accord to support our participants, so do look out for them!

  • How do I transfer any money I raise from my event to you?

    If you set up a fundraising page for your event through our secure page on JustGiving, then any money raised will automatically be transferred to us after your event. 


    If you have downloaded our sponsorship form for your event, then you can pay in any donations through our website as one-off donation, or if you prefer, you can transfer funds via bank transfer using the following details: 


    CAF Bank, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. 

    Account number: 00009436 Sort Code 40-52-40


  • How many places do you have in the 2025 London Landmarks Half Marathon?

    We have 10 places for the London Landmarks Half Marathon, on 6 April 2025.


    Our team is now complete for this event. Keep an eye on our social media to meet the team and find out how you can support them.

  • What is the fundraising target for the 2025 London Landmarks Half Marathon?

    For the London Landmarks Half Marathon, we are asking participants to pledge to raising £450.


    Ths helps us cover the cost of buying the places, as well as providing materials such as branded events tops for our runners and materials and marketing for the event.

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