RASASC Helpline closing on 12 December
Our helpline will be closing on Thursday, 12 December 2024
At RASASC Guildford we are dedicated to providing confidential, free support to all survivors of sexual harm across Surrey. As part of this, we regularly review our services to ensure they are meeting the needs of our clients.
We looked at our helpline service and found that calls had been steadily reducing, and the service wasn’t being fully used. This told us we weren’t providing a service that our clients needed.
As a result, we will be winding down our helpline service on 12 December 2024, and we have also closed our online live chat. In its place we will be launching a Support Line in February 2025 for those on our counselling waiting list, enabling us to retain the knowledge and skills of our highly valued helpline volunteers.
The new Support Line will offer focussed, pro-active support for those on our counselling waiting list who have opted into the service. To access the Support Line service, you will have already referred into our adult counselling service.
To find out more about our Support Line service, please visit our FAQs page.
For other support services covering a range of issues, our Linktree
has details of several local and national services you may be useful.
If you need a telephone helpline, please call the national helpline operated by Rape Crisis on 0808 500 2222, it’s open 24 hours a day, seven days a week.

We’d like to take this opportunity to say a huge THANK YOU to all of our supporters, partners and volunteers for their ongoing support this year. Some of our key achievements in 2024 include: Delivering counselling to 934 people, supporting 1,248 ISVA clients and taking 1,094 calls on our helpline Securing a £110,000 three year grant from Children in Need for our Youth Counselling Service Speaking to over 450 secondary school pupils across Surrey in bespoke workshops and assemblies An incredible £31,000 raised through our Charity of the Year partnership with Burhill Golf Club Amazing supporter Kristen , who ran an incredible three half marathons in three consecutive days Attending Pride in Surrey , and talking to everyone there about what we do, including the Mayor of Guildford Being invited along to Freshers Week at The University of Surrey to chat with students and staff Hosting a visit by the Lord Lieutenant of Surrey who donated £6,000 towards our work Attending a charity golf day held by Surrey Golfbags Charity Golf Society, which raised an incredible £16,200 Being invited to be part of the panel for the Surrey Soroptimist’s conference ‘Is Surrey Safe for Women?’ Securing grants of £10,000 from NEXT towards our counselling services, and £500 from TKMaxx and Homesense Foundation Having an amazing team of 10 runners in the London Landmarks Half Marathon – including our own CEO Daisy - who raised a fantastic £5,000 between them Our very own Fundraising Manager Helen, who took on the Brighton and Hove Triathlon in September, and raised nearly £600 Receiving a donation from the High Sheriff of Surrey of £4,000 for our Youth Counselling work Being nominated by the Lord Lieutenant of Surrey for two tickets to the Christmas Carol Service at Westminster Abbey, which allowed us to treat two of our long serving staff and volunteers What an incredible year. We are always humbled and grateful for the lengths supporters go to to raise money to support our work with survivors of rape and sexual abuse across Surrey. None of this would be possible without your support, so thank you We'd like to wish all of our supporters, volunteers, staff and partners a happy and healthy new year, and we look forward to working with you more in 2025.